Last updated: June 2026
100% money-back guarantee. If you're not satisfied with the Service, contact us and we'll issue a full refund within 48 hours of an eligible request.
1. Our guarantee
We want you to be happy with FLIX4KTV. If the Service isn't working for you and we can't resolve the issue, you're entitled to a refund as set out below.
2. Eligibility
- Requests should be made within 7 days of your subscription being activated.
- Give us a chance to help first — many issues (setup, device, or buffering) are fixed quickly by our support team.
- Refunds apply to the current subscription period and to the amount actually paid.
3. How to request a refund
Contact us with your order reference and the email you ordered with:
4. Processing
Approved refunds are processed within 48 hours of confirmation, using the same method that was used for payment where possible. The time it takes to appear in your account depends on your payment provider.
5. Exclusions
- Requests made after the eligibility window above.
- Issues caused by your own hardware, internet connection, or use that breaches our Terms of Service.
- Reseller credits and bulk/partnership purchases, which are covered by separate arrangements — see the Resellers page.
6. Changes to this policy
We may update this Refund Policy from time to time. The latest version will always be posted on this page.
7. Contact
Need help with a refund? Email us at our support email or message us on WhatsApp via the Support page.